Level Up Your Customer Service with Multilingual Retail and E-commerce Solutions
As our world is getting more digitalised than ever, a vast majority of purchases are made online. However, your customer journey and experience should not break down because of the language barrier. Elite Asia offers extensive translation and localisation services to support your global retail and e-commerce operation.
Studies show that customers are more likely to buy from websites or platforms that speak their language. A website or e-commerce platform that speaks the customers’ language does not only promote trust but also enhances user experience.
Let us help you to be as present in Beijing as you are in Berlin.
Multilingual Retail & E-Commerce Solutions
Build Trust with Customers
When you speak the language of your target market, it is more likely to gain their trust because there won’t be any misread words or communication errors. When people understand the product descriptions and terms and conditions, they will trust and buy from you.
Increase Global Sales
The e-commerce marketplace has exploded in recent years. By getting your platform localised, it will help you to expand to foreign markets and make more profit.
Reduce Customer Support Expenses
Carelessly translated content may result in false product descriptions and a negative after-sales experience for the customers. Therefore, working with Elite Asia who provides accurate and precise translation services will help reduce customer support expenses.
Multilingual Website/E-Commerce Site Localisation
We provide streamline end-to-end website translation and localisation services. We understand the subtle differences and nuances in tone and language. Our team will make sure your Retail and E-commerce website is aligned with local cultures and conventions.READ MORE
Software / App Localisation
As mobile commerce is getting more popular because of the prevalence of mobile phones, it is important to incorporate mobile apps, software, and platforms into your online strategy. Our detail-oriented and professional team will make sure that your mobile app is rendered smoothing in different languages and across platforms, including iOS and Android.READ MORE
Multilingual Customer Service
Our out-of-the-box interpreting services – Fuzon remote simultaneous interpreting (RSI) and over-the-phone interpreting (OPI) allow you to connect with your clients in their mother tongues. We have professional linguists specialised in 300+ languages who are ready to help you provide top-notch customer service.READ MORE
If you have to hold an event, meeting, or conference, we provide both on-site consecutive and simultaneous interpreting services according to your needs along with equipment rental. Fuzon OPI and RSI are the best interpreting solutions if your events are virtual.READ MORE
Global Digital Marketing
To make sure customers can find your website and mobile app, it is extremely important that you create content and optimise your website with proper keywords. Our SEO, SEM, and copywriting team are devoted to creating better search ranking, traffic, and click rates.READ MORE
E-Learning & Training
It is necessary to create training materials, both online and oﬄine, to keep your employees up-to-date with the latest trends or the direction of the company. With our interpreting, subtitling localisation, and training material translation services, it is almost eﬀortless to build your dream team.
WHY CHOOSE US
ISO 9001:2008 Certified
The quality management system is designed to continuously improve and deliver excellent services to clients.
At Elite Asia, we take pride in our commitment to protecting our clients’ confidential and sensitive information.
We have a community of experienced linguists who are specialised in the retail and e-commerce industry. All our linguists are qualified subject-matter experts with a minimum of 5 years of track record.
Dedicated Project Managers
At Elite Asia, we have a team a highly productive and detail-oriented project managers to answer questions, attend to your needs, and facilitate your projects.